Workshop cancellation:

 I reserve the right to cancel the workshop  if

If this happens a new date will be arranged, you will then be given the choice of attending  the replacement workshop, receiving  a credit note against another workshop or requesting  a full refund.

Once I receive  an order from you I will contact you to say that I have received it .

 If you wish to use a vouchers from the craft courses workshop please contact me directly and do not purchase a place via this shop.

JaxsArts Willow and Crafts  Return Policy/ cancelation policy  in short

Instructions for returning goods

All enquiries:

Cancelling your order

If you wish to cancel your place on a  workshop,

Your right to cancel  the purchases of a craft item

If you change your mind please contact me as soon as possible. by telephone or email. If the item has been posted then the order cannot be cancelled.

For all goods that have been sent to you by post, , a notification that you wish to return a item  must be received within 14 days of purchase.

The item must be returned in the same condition as received. Please note that you are responsible for covering the cost of return postage I would recommend that you sent the item by a traceable method e.g. recorded delivery to ensure its safe return.

Once the item has been received safely you will be refunded the original cost minus the original postage fee.

If the item has been damaged in transit by the postal service please take photographs of the item and  the damaged packaging send these to me along with the details by email. 

I will then contact you about returning it to me , I will reimburse you the amount and return postage once I have received the item.

Cancelation of a  voucher

If you wish to cancel a unused workshop voucher. I will reimburse you the amount  minus the booking fee.